Terms and conditions

This document describes how orders placed on the Chef Kebab website work. By sending an order you confirm that you have read it and agree with it.

1. About the website

The website presents the menu of Chef Kebab at 64A Independenței St., Bălți and lets you send an order for pickup or delivery. The website is not an online shop with online payment: here you only send us your order, and we confirm it by phone.

2. How to place an order

• Choose your items, add them to the cart and fill in the order form.
• A phone number is required. An address is required only if you choose delivery.
• After you send the order, we call you to confirm it. The order is considered accepted only after this confirmation.
• If we cannot reach you at the number provided, the order may be cancelled.

3. Prices and payment

• Prices are shown in Moldovan lei (MDL).
• The information on the website, including prices, is for reference only and does not constitute a public offer.
• We confirm the final price by phone. If there is an obvious pricing error on the website, we will tell you before preparing the order.
• No payments are made on the website. You pay for the order on receipt.

4. Delivery and pickup

• We deliver within the city of Bălți. The delivery fee is 50 MDL per order; for orders of 500 MDL or more delivery is free.
• Delivery time depends on the number of orders, traffic and weather. We will give you an estimate when we confirm the order.
• Pickup orders can be collected at our place, at 64A Independenței St., Bălți.
• Opening hours: Daily, 09:00–22:00. Orders sent outside opening hours are handled on the next working day.

5. Changing or cancelling an order

You can change or cancel your order by calling us at 076 590 000, as long as we have not started preparing it. Once preparation has started, cancellation is no longer possible, because the food is made specially for you.

6. Products, ingredients and allergens

• The dish you receive may look slightly different from the photo on the website: the serving, packaging, shape and size may vary, and the weight may differ slightly.
• The composition shown on the website is indicative. If you have allergies or intolerances, tell us when we confirm the order.
• If an item is unavailable, we will let you know and suggest an alternative.

7. If something is wrong

If you received a wrong or incomplete order, call us as soon as possible at 076 590 000. We will look into it and find a solution: replace the item or refund its price.

8. Personal data

• To handle your order we use the details you give us: phone number, name (if provided), delivery address and the order note.
• If you allowed the website to detect your location (for example, when you opened the route on the map), it is sent together with the order so that we can find you more easily. To turn coordinates into an address we use an external map service.
• Your details reach only the Chef Kebab team that prepares and delivers the order. We do not sell them and do not use them for advertising.
• We keep the order history for our records and for resolving possible complaints. You can ask us to delete your data by calling 076 590 000.

9. Cookies and data stored in your browser

The website does not use advertising cookies. Your browser stores only what is needed for the site to work: the contents of your cart, your location if you allowed it to be detected, and the fact that you closed the cookie notice. You can delete them at any time in your browser settings.
The map and videos are loaded from external services, which may use their own cookies.

10. Changes to these terms

We may update these terms. The version that applies is the one published on this page on the day you send your order.

11. Contact

Phone: 076 590 000
Address: 64A Independenței St., Bălți
Opening hours: Daily, 09:00–22:00